If you need to return your goods to us, please first contact us by email at firstname.lastname@example.org.
You may return your unopened goods to us up to the end of the 14th working day from the date you received your order.
You will need to send the goods back to our contact address at your own cost and risk.
Procedure for damaged items
If your goods arrive in a damaged condition we can replace or refund damaged items if you do following:
• Notify us by email us as soon as possible, at email@example.com but within fourteen working days of delivery, with your order number, a description of the broken item/s AND a digital photo of the damage.
Upon receipt of your email we will process your claim as soon as possible and you should expect to receive your replacement or refund within a few days.
Please see our terms and conditions page for further details.